Street Outreach Case Manager

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JOIN ( is a non-profit organization that exists to support the efforts of individuals and families experiencing homelessness to transition off the streets and into permanent housing. We are inspired by the vision of a community where everyone has a place to call home.

JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access, experience, and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, gender expression, citizenship or immigration status, sexual orientation or family status. JOIN is committed to pursuing effective strategies and devoting dedicated time and resources at every level of the organization to address disparities based on identity and to apply an equity lens to all decisions, programs, and policies in furthering JOIN’s commitment to become an anti-racist organization, including dismantling white supremacy culture.

Position Overview

Provide a consistent demonstration of JOIN’s values and mission in each contact with people experiencing homelessness.  Build and nourish relationships, trust and support to promote the strengths and capabilities of people as they work to obtain permanent housing.


$46,500 – $57,600

Full Time Non-exempt position with option for 100% paid employer paid Health Benefits (medical & dental benefits for employee and all dependents), employer paid Long and Short term disability benefit, employer paid $50,000 life insurance, EAP, Flexible spending accounts for medical and dependent care, unmatched 403(b), holiday pay, 160 hours PTO, 10 paid holidays plus paid winter break shutdown, 8 hours/month paid community involvement opportunity, 2 weeks paid parental leave, 1 week paid bereavement leave, paid trauma leave, and an 8 week paid sabbatical after 7 years of employment.

Essential Duties and Responsibilities

  • Provide direct outreach services to people who are sleeping on the streets of Multnomah County.  Outreach is defined as going to parks, bridge viaducts, forested areas, and other locations where people camp. Effective outreach often requires working non-traditional hours, including some evenings
  • Participate in cold weather advisory and severe weather outreach
  • Initiate and support processes that reduce harm to people experiencing homelessness and promote transition into permanent housing, including supporting access to needed services, employment, and housing opportunities.
  • Emphasize a strength-based approach that supports individuals in their efforts to move off the street.
  • Assist individuals with moving their belongings into and out of camps/apartments.
  • Provide and maintain continuing support in collaboration with JOIN’s Retention Team to promote housing stabilization with new tenants for at least 12 months.  This includes visiting new tenants and building constructive relationships with landlords.
  • Build and maintain collaborative relationships with landlords, police, social service agencies, businesses, and neighborhood organizations.  Help our folks navigate the system.
  • Commit presence to 2-3 days per month as the outreach worker assigned to the basic service center. Participate in worker of the house
  • Maintain a timely and accurate narrative of contact with individuals using provided tools experiencing homelessness, services provided, and efforts to transition off the street and retain housing.
  • Work effectively with a diverse team of JOIN workers
  • Maintain and develop collaborative, responsive relationships with other JOIN teams Engage in JOIN’s equity and anti-racist work at the full-staff, program-specific, and individual professional level
  • Apply an equity lens to work with staff, service users, volunteers, donors, and community partners
  • Engage in JOIN’s equity and anti-racist work at the full-staff, program-specific, and individual professional level

Core Competencies: Education, Experience, Qualities, or Specialized Training

  • Ability to work and problem-solve effectively with a diverse array of system participants, including families experiencing homelessness, housing placement workers, agency managers/directors, and funders
  • Ability to lift and move items, including furniture, weighing 50 lbs in and out of trucks and into and out of apartments

Physical Requirements

  • Frequently: ability to interact and communicate with participants, staff, and JOIN community.
  • Frequently: extended periods of sitting, standing, walking, or operating a motor vehicle.
  • Regularly: sit, perform desk-based computer tasks; use fine manipulation and grasp; use a telephone/radio; write by hand; sort and file paperwork.
  • Regularly: stand,kneel/crawl; twist; lift, carry, push, and pull objects that weigh up to 50 pounds.


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