Landlord Recruitment and Retention Manager

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JOIN (joinpdx.org) is a non-profit organization that exists to support the efforts of individuals and families experiencing homelessness to transition off the streets and into permanent housing. We are inspired by the vision of a community where everyone has a place to call home.  

JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access, experience, and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, gender expression, citizenship or immigration status, sexual orientation or family status.  JOIN is committed to pursuing effective strategies and devoting dedicated time and resources at every level of the organization to address disparities based on identity and to apply an equity lens to all decisions, programs, and policies in furthering JOIN’s commitment to become an anti-racist organization, including dismantling white supremacy culture.

The Landlord Recruitment and Retention Program (LRRP), a program of JOIN, is in partnership with A Home For Everyone which includes: The City of Portland, Home Forward, Multnomah County, and the City of Gresham.

Compensation:Salary: $68,500 – $72,000 DOE

 

Full time, non-exempt with employer paid Health Benefits (medical & dental benefits for employee and all dependents), employer paid Long and Short term disability benefit, employer paid Life insurance (up to $50,000, more coverage optional), EAP, Flexible medical and dependent care plans, unmatched 403(b), flex plan, 11 days paid vacation, paid holiday shut down week (December 24 – January 2), 168 hours PTO, 8 hours/mo, paid community involvement opportunity, 2 weeks paid parental leave, paid bereavement leave, paid trauma leave, and an 8 week paid sabbatical after 7 years of employment.

 

Position Overview 

The primary responsibility of the LRRP Manager will oversee operations, reporting, staffing, evaluation, and finance matters for the Landlord Recruitment and Retention Program (LRRP) Team. They will lead the LRRP team in developing, implementing, and managing an ongoing program effort to recruit small and large private market landlords, property managers, and management companies to provide safe, stable, and affordable housing for people experiencing homelessness. The LRRP manager is also responsible for managing our Master Lease program and our organizational Landlord Mitigation Fund.

Essential Duties and Responsibilities

Landlord Recruitment & Retention 

  • Actively recruit, build and maintain strong bi-directional communication with property managers, management companies, and smaller housing providers in order to support the retention needs of people transitioning out of homelessness
  • Create and plan  trainings for housing providers both generally and in response to market forces 
  • Provide education, consultation, training, and support to partnering agencies in best practices for landlord interaction and retention
  • Identify issue-specific housing opportunities for participants with well-matched landlords; act as a resource for additional providers in the system
  • Engage with multi-family associations through membership and event attendance

Master Leasing Program 

  • Actively seek out and maintain master-leasing opportunities in private market housing.  
  • In partnership with the finance team, develop and oversee annual master-leasing budgets. Track accordingly and provide periodic reports to JOIN leadership.
  • Work with LRRP team to provide basic property management responsibilities of master-lease properties as negotiated with each owner 
  • Work with Development team to secure program funding 
  • Work with Finance team to project master-leasing cash flow and develop placement guidance for JOIN placement teams
  • Negotiate and periodically update master-leasing provider partnership agreements 

Landlord Mitigation Fund 

  • Manage access to the Risk Mitigation Funds to include inspecting units to determine resident’s balance or refund security deposit; follow up with gathering cost estimation from landlord/property managers and smaller housing providers and check approval
  • Track mitigation fund usage, support finance team in maintaining ledger
  • Provide periodic reports to the Joint Office of Homeless Services regarding utilization 
  • Work with the Development team on securing renewed revenue for the fund
  • Maintain and track utilization trends among providers 
  • Negotiate and periodically update housing provider partnership agreements who have access to the fund

General Duties 

  • One-on-one regularly scheduled supervisory meetings with individual program coordinators to review professional development plans, staffing successes and challenges, and daily programming.
  • Provide support to Executive Director and Program Director in various advocacy efforts
  • Build and maintain collaborative relationships with landlords, police, social service agencies, businesses, and neighborhood organizations
  • Maintain and develop collaborative, responsive relationships with other JOIN teams
  • Ensure that the structures and processes of the programs reflect the following principles in service delivery: assertive engagement, housing first, harm reduction, strengths-based case management, participant-centered
  • Participate in team-building staff meetings and organizational functions
  • Develop and implement processes and protocols for the team’s work and the allocation of team resources. Track and monitor accordingly in partnership with JOIN’s fiscal director.
  • Monitor team performance as it relates to contract deliverables and outcomes through review and reporting of team data. Compile and write regularly scheduled reports as requested by funders and partners 
  • Collaborate with funders and partners on evolving program directions and need including developing and supporting new partnerships and investigating best practices in other localities
  • In partnership with the Executive Director and Program Director, cultivate, negotiate, and secure program contracts with potential private, nonprofit, and government partners and funders. Ensure scopes of work reflect the available capacity of the teams.
  • In partnership with the Development Director, develop scopes of work for individual departmental grants, including required reporting.
  • Directly supervise LRRP Coordinator, to include supporting and monitoring contract compliance and individual performance, and leadership development
  • Engage in and help lead team-specific equity and anti-racist work at the full-staff, program-specific, and individual professional level and apply an equity lens to work with staff, service users, volunteers, donors, and community partners
  • Develop, review and assess data management policies and procedures as contractually required, implementing accordingly
  • Prepare and monitor regularly scheduled reporting
  • Occasionally may have to review and approve team timesheets for completeness and accuracy, address any concerns as identified
  • Develop and manage organizational partnerships to include day-to-day team support, developing and monitoring partner agreements and compliance, hosting regularly scheduled partner gatherings, supporting partner operations as they intersect with JOIN’s operational policies and procedures
  • Provide lead support for de-escalation when staff encounter difficult situations 
  • Developing trauma-informed property management principles and help to advocate with landlord 
  • Drive the creation of a data system specific to the needs of LRRP; implement a data collection plan and report data in quarterly performance reports as requested by senior leadership
  • Represent JOIN’s LRRP program in the greater community, as requested by the Executive Director
  • Keep abreast of landlord/tenant law and act as an in-house resource in this regard for JOIN’s Outreach, Retention, InReach, MHT, and MPSH programs, train staff accordingly
  • Engage in JOIN’s equity and anti-racist work and apply an equity lens to work with staff, service users, volunteers, donors, and community partners
  • Work with Development & Communications team to create marketing materials for all aspects of the team

Knowledge/Skills/Abilities

  • Demonstrated respect for the value of diversity and equity; an ability to work with people from all backgrounds in an inclusive and meaningful way
  • Ability to build trust, relationships, and collaborative efforts with diverse individuals and organizations.
  • Background working with people experiencing homeless or other similar personal challenges
  • Outside sales experience and property management is required
  • Must be self-motivated and have demonstrated ability to work well in an unstructured, often hectic, team environment
  • Ability to work with or learn computer data entry programs and familiarity with Office Suite Software
  • Ability to lift and carry 50 lbs.

Other Requirements

  • Must own of have access to a personal vehicle for daily use on the job
  • Must have valid driver’s license and insurable driving record upon hire
  • Must be able to work occasionally in the evenings, weekends, and holidays
  • Must support a diverse and inclusive environment where all people feel welcomed
  • Must bring a social justice lens to all aspects of the job, internally and externally
  • Must agree that a commitment to equity and inclusion is fundamental to JOIN’s work
  • Must support and contribute to JOIN’s goal of becoming an anti-racist organization

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