InReach Services Coordinator
JOIN (joinpdx.org) is a non-profit organization that exists to support the efforts of individuals and families experiencing homelessness to transition off the streets and into permanent housing. We are inspired by the vision of a community where everyone has a place to call home.
JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access, experience, and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, gender expression, citizenship or immigration status, sexual orientation or family status. JOIN is committed to pursuing effective strategies and devoting dedicated time and resources at every level of the organization to address disparities based on identity and to apply an equity lens to all decisions, programs, and policies in furthering JOIN’s commitment to become an anti-racist organization, including dismantling white supremacy culture.
This position will coordinate the activities of the multi-agency In-Reach mobile housing team.
Salary: $64,000 – $67,800 DOE
Full Time Exempt position with option for 100% paid employer paid Health Benefits (medical & dental benefits for employee and all dependents), employer paid Long and Short term disability benefit, employer paid $50,000 life insurance, EAP, Flexible spending accounts for medical and dependent care, unmatched 403(b), holiday pay, 160 hours PTO, 10 paid holidays plus paid winter break shutdown, 8 hours/month paid community involvement opportunity, 2 weeks paid parental leave, 1 week paid bereavement leave, paid trauma leave, and an 8 week paid sabbatical after 7 years of employment.
Essential Duties and Responsibilities
- In coordination with JOIN leadership and staff, shape the application of JOIN’s highly successful outreach and housing placement program to engage with participants residing at shelters, sanctioned camps, and day space sites that have no onsite or limited case management services. We prioritize serving marginalized members in our community in the adult homeless system. We offer culturally specific services to Native Americans, African Americans, and Spanish speakers. We offer survivor services for those seeking DV or SA resources. We currently accept referrals from Dignity Village, Right to Dream Too, Gresham Women’s Shelter, Chestnut Emergency Shelter, Willamette Center, and Rose Haven Dayspace for Women and Families.
- Lead a multi-agency team composed of one Dignity Village Program Specialist, seven placement case managers, and one retention case manager. Collaborate with partner organizations for direction and case management support for InReach Team
- Directly Supervise two InReach case workers and one Dignity Village Program Specialist to include supporting and monitoring contract compliance, timesheet review and approvals, paid time off review and approvals
- Ensure that the practices of the team members reflect the principles of assertive engagement, motivational interviewing, Housing First, and other best practices of service delivery
- Collaborate with partner agency supervisors to provide onboarding support and training for new staff on the InReach Team
- Must be willing and able to meet InReach staff, engage in person with partner sites, and be present at JOIN in-person on an ongoing basis; Must be willing to collaborate with other teams when needed such as assisting with Severe Weather and Point in Time Count
- In cooperation with the team members and participant agency leaders, develop and implement processes and protocols for the team’s work and the allocation of team resources
- Field grievances submitted from participants regarding InReach Team with the support from the Housing Placement Manager
- Coordinate with Housing Placement Manager to oversee team expenditures of shared financial and other system resources; track fiscal year spending, future commitments, projections of the InReach Team, and placement goals; review monthly expenditures through JOIN’S PEX cards
- Support the success of individual InReach team workers through coordination with their direct agency supervisors and collaborating with JOIN’s Housing Placement Manager for internal staff; review program documentation requirements submitted by team members
- Monitor team performance through review and reporting of housing placement and expenditure data
- Lead weekly team meetings in-person or virtual; facilitate monthly casual coffee meetings; Lead bi-monthly Manager and Supervisor meetings to provide partner updates relevant to the team; Plan and facilitate bi-annual team retreats for team building efforts
- Collaborate with partner sites to develop site-specific outreach and engagement efforts to respond to the unique needs of the participants
- Represent the team at community meetings as coordinated with the team and Housing Placement Manager
- Assist team members to effectively serve households by offering case consultations and ongoing team learning
- Provide caseload coverage during staff transitions or if someone is out of the office
- Occasionally have a personal caseload and assist with move-in support for JOIN referrals; assist with occasional internal referrals as it pertains to approved relocation assistance or eviction prevention
- Work closely with JOIN’s leadership to represent JOIN and its interests within the Adult System and Home for Everyone
- Build and maintain collaborative relationships with landlords, police, social service agencies, businesses, and community-based organizations
- Ensure timely and accurate substantiation of services provided through HMIS and/or JOIN’s data collection systems; Review and ensure team is submitting Teal Sheets to the Data Team on a monthly and ongoing basis
- Work closely with JOIN’s Retention Team and team leadership to provide housing retention services to InReach team households placed in housing
- Work effectively with a diverse team of JOIN street outreach, retention, landlord recruitment, and day center workers and collaborate to improve services when necessary
- Participate in team building staff meetings and organizational functions
- Apply an equity lens to work with staff, service users, volunteers, donors, and community partners
REQUIRED Education, Experience, Qualities, or Specialized Training
- Supervisory experience preferred
- Must be self-motivated and work well in unstructured, sometimes chaotic, team environment
- Strong writing, editing and organizational skills
- Strong interpersonal skills
- Personal and/or professional experience working with individuals and/or families experiencing homelessness
- Experience serving as a placement housing case manager by assisting individuals, couples, and or families with working on identifying goals, establishing a housing case plan, and supporting with documentation of applying for and moving into housing; experience with utilizing rapid rehousing dollars to provide rental assistance; ideally 3+ years of experience
- Experience working collaboratively with landlords, community providers and the police.
- Demonstrated success building relationships and collaborative efforts with individuals and communities of diverse ethnicities, cultures, abilities, faiths, and economic backgrounds
- Commitment to non-judgmental, non-violent and holistic responses to those in need
- Experience with mediation and conflict resolution helpful but not required
- Microsoft Office Suite software and Google Suite proficiency
- Detail oriented Personal vehicle, valid driver’s license, and insurable driving record required upon hire
- Ability to routinely move furniture weighing up to 50lbs. into vehicles and apartments is a requirement
- Must pass a post offer criminal background check
PREFERRED (not required) Education, experience, qualities, or specialized training
- Program design, implementation and evaluation experience
- Supervisory experience and/or experience leading a team
- Experience in culturally specific or relevant service provision
Equal Opportunity Employer
JOIN values the strengths that a diverse workforce offers and is committed to honoring the dignity of every individual. On behalf of the board, staff, and people we serve at JOIN, thank you for your interest in supporting our mission.
JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access, experience, and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, gender expression, citizenship or immigration status, sexual orientation or family status