JOIN (joinpdx.org) is a non-profit organization that exists to support the efforts of individuals and families experiencing homelessness to transition off the streets and into permanent housing. We are inspired by the vision of a community where everyone has a place to call home.
JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access, experience, and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, gender expression, citizenship or immigration status, sexual orientation or family status. JOIN is committed to pursuing effective strategies and devoting dedicated time and resources at every level of the organization to address disparities based on identity and to apply an equity lens to all decisions, programs, and policies in furthering JOIN’s commitment to become an anti-racist organization, including dismantling white supremacy culture.
JOIN supports housing placement for over 300 households per year with a variety of programming including street and shelter outreach case management, multi-agency service coordination, severe weather responses, point-in-time homeless count participation, housing placement from alternative shelters, and Regional Long-Term Rent Assistance programming in Washington County.
Compensation:Salary: $68,500 – $72,000 DOE
Full time, non-exempt with employer paid Health Benefits (medical & dental benefits for employee and all dependents), employer paid Long and Short term disability benefit, employer paid Life insurance (up to $50,000, more coverage optional), EAP, Flexible medical and dependent care plans, unmatched 403(b), flex plan, 10 days paid vacation, 168 hours PTO, 8 hours/mo, paid community involvement opportunity, 2 weeks paid parental leave, paid bereavement leave, paid trauma leave, and an 8 week paid sabbatical after 7 years of employment.
The Housing Placement Manager will oversee operations, reporting, staffing, evaluation, and finance matters for the following programs: Outreach Team, InReach Team, Housing off the House, Housing placement within our Mobile Housing Team, and JOIN’s Day Space. The Housing Placement Manager oversees the work of housing placement focused programs within JOIN, represents the team at system meetings and, with executive leadership, develops and implements team processes and procedures, develops and implements system level stability resources and opportunities, and develops and maintains partnerships with partners and housing providers.
Essential Duties and Responsibilities
- Oversee the team that conducts direct outreach services to individuals and families who are sleeping on the streets, living in temporary shelter, are doubled up, or otherwise unstably housed in Multnomah and Washington Counties.
- Oversee the work of a multi-agency team of housing placement workers representing a combination of culturally specific and mainstream providers who visit temporary shelter sites and day spaces.
- One-on-one regularly scheduled supervisory meetings with individual program coordinators to review professional development plans, staffing successes and challenges, and daily programming.
- Provide administrative oversight to support program staff in coordinating severe weather outreach.
- Support ED in representing JOIN in system discussions to maintain JOIN’s focus on initiating and supporting processes that reduce harm to people experiencing homelessness and promote transition into permanent housing, including supporting access to needed services, employment, and housing opportunities
- Provide support to Executive Director and Program Director in various advocacy efforts
- Build and maintain collaborative relationships with landlords, police, social service agencies, businesses, and neighborhood organizations
- Maintain and develop collaborative, responsive relationships with other JOIN teams
- Ensure that the structures and processes of the programs reflect the following principles in service delivery: assertive engagement, housing first, harm reduction, strengths-based case management, participant-centered
- Participate in team building staff meetings and organizational functions
- In cooperation with team members and participant agency leaders, develop and implement processes and protocols for the team’s work and the allocation of team resources including a shared pool of service dollars. Track and monitor accordingly in partnership with JOIN’s fiscal director.
- Support the success of the Outreach, InReach, DaySpace and MHT Coordinators by supervising coordination of partners’ direct agency supervisors, ensuring the provision of collaborative and individual case consultations, and promoting ongoing team training and skills development
- Monitor team performance as it relates to contract deliverables and outcomes through review and reporting of team data. Compile and write regularly scheduled reports as requested by funders and partners
- Collaborate with funders and partners on evolving program directions and need including developing and supporting new partnerships and investigating best practices in other localities
- In partnership with the Executive Director and Program Director, cultivate, negotiate, and secure program contracts with potential private, nonprofit and government partners and funders. Ensure scopes of work reflect available capacity of the teams.
- In partnership with the Development Director, develop scopes of work for individual departmental grants, including required reporting.
- Directly supervise Outreach, InReach, DaySpace, and MHT Coordinators, to include supporting and monitoring contract compliance and individual performance, and leadership development
- Engage in and help lead team-specific equity and anti-racist work at the full-staff, program-specific, and individual professional level and apply an equity lens to work with staff, service users, volunteers, donors, and community partners
- Develop, monitor and track Housing Placement teams’ budgets at multiple levels (individual, team, partner, project, departmental) in partnership with the Fiscal Director and data team; including expense management software and internal controls related to monitoring and approvals
- Develop, review and assess data management policies and procedures as contractually required, implementing accordingly
- Prepare and monitor regularly scheduled reporting
- Occasionally may have to review and approve team timesheets for completeness and accuracy, address any concerns as identified
- Develop and manage organizational partnerships to include day-to-day team support, developing and monitoring partner agreements and compliance, hosting regularly scheduled partner gatherings, supporting partner operations as they intersect with JOIN’s operational policies and procedures
- Support the professional development of caseworkers on your team to include developing and/or locating trainings related to their work, identifying and addressing individual performance issues, and supporting their leadership
- Provide lead support for de-escalation when staff encounter difficult situations
- Lead inventory and budget tracking for team resources (survival gear, personal care items, food, bus tickets, laundry vouchers, clothing, shoes, etc.). Support Development Director in receiving donations from the public.
Core Competencies: Education, Experience, Qualities, or Specialized Training
- Skilled at personnel management and performance management of diverse team members. Experience managing multiple departments and projects is a plus.
- Skilled at developing and tracking multi-level budgets including departmental, project, individual, and team budgets
- Skilled at delivering housing and human services using strengths-based and trauma-informed approaches that recognize that people are the experts in their own lives
- Familiarity with supportive housing models and service delivery, routes of access to behavioral health support, peer support, and working understanding of health care systems
- Skilled at leading/facilitating group work where there is a strong commitment to worker autonomy and individual responsibility
- Demonstrated ability to think creatively about service delivery at the systems level and translate that thinking into implementation strategies
- Ability to work and problem-solve effectively with a diverse array of system participants, including formerly houseless individuals and families, housing placement workers, agency managers/directors, funders, and supportive housing developers
- Demonstrated experience with financial and program outcome data, and ability to use data to inform ongoing service delivery and systems design
- Demonstrated commitment to ensuring that there is equitable access to and outcomes with respect to households of color
- Demonstrated ability to work with relative autonomy and limited oversight, to maintain the necessary level of organization, and to communicate effectively to a diverse array of system participants in writing, one-on-one, and in a group setting.
- Basic familiarity with housing resources, fair housing and/or landlord-tenant regulations.
- Ability to lift and move items, including furniture, weighing 50lbs in and out of trucks and into and out of apartments
- Required to lift and carry up to 50 lbs. with frequent bending and kneeling as well as standing for long periods and routinely climbing and descending stairs
- Experience with formal and/or informal staff supervision and support
- Personal vehicle, valid driver’s license, and insurable driving record required upon hire
- Familiarity with Multnomah and Washington Counties’ service systems is a plus
- Fluency in spoken Spanish is a plus